If you can't access Style Arcade, there are a few stages where you may be having an issue. The following sections provide you with different options depending on your issue.

When visiting https://app.stylearcade.com.au, the page does not load, and just shows a completely white screen

The following steps can help guide troubleshoot your issue:

  1. Ensure you are not using a bookmark to log in. Try logging in at https://app.stylearcade.com.au

  2. Ensure you are using Google Chrome or Mozilla Firefox, and that your browser is up to date.

  3. Try logging into the link above using incognito mode

  4. If you still experience issues, please email us at support@stylearcade.com

You are able to enter your email address, but the application says you haven't been granted access yet

The following steps can help guide troubleshoot your issue:

  1. You will need to identify a Style Arcade administrator within your business that can grant you access. If you do not know who this is, please contact us at support@stylearcade.com

  2. If you still experience issues, please email us at support@stylearcade.com

You are able to enter your email address, but the application just redirects you to enter your email address again

The following steps can help guide troubleshoot your issue:

  1. Ensure you are not using a bookmark to log in. Try logging in at https://app.stylearcade.com.au

  2. Ensure you are using Google Chrome or Mozilla Firefox, and that your browser is up to date.

  3. Try logging into the link above using incognito mode

  4. Try logging in on another computer

  5. If you still experience issues, please email us at support@stylearcade.com

You are able to enter your email address, but when you enter your Verification Code, the application says that the verification code you entered may have been incorrect or expired

The following steps can help guide troubleshoot your issue:

  1. Ensure you are not using a bookmark to log in. Try logging in at https://app.stylearcade.com.au

  2. Ensure you are using Google Chrome or Mozilla Firefox, and that your browser is up to date.

  3. Check your system clock. Your clock must be within 5 minutes of internet clocks. You can check whether your clock is correct by comparing it to https://time.is/

  4. Try logging into the link above using incognito mode

  5. Try logging in on another computer

  6. If you still experience issues, please email us at support@stylearcade.com

Advanced - how to fix your browser if incognito mode allows you to log in

Under rare conditions it is possible for your browser to experience corruption of the browser data that tracks your logins. To fix this, you can clear your cache, but this will result in loss of your saved views.

To fix the issue without losing your saved views:

  1. Go to Application/Local Storage and delete the following: id_token, expires_at, access_token

  2. Try to log in again

  3. If this works, there was an issue with your session.

  4. If it doesn't work, it could be an issue with one of your browser extensions. Please try disabling your extensions, then enabling each one until you identify which one is blocking the cookies that are used to track your log session.

  5. If incognito doesn't work, and you have no browser extensions, it could be an issue with your network or proxy configuration, and you will need to call your IT team. We have experienced this with customers before, and to verify this, try tethering to your mobile and/or disabling your proxy (after ensuring you can still connect to other websites on the internet)

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