💡In this article, you will learn about:
Why some product styles don't appear in Style Arcade
How date range filters impact Style Arcade results
Troubleshooting steps for missing products
If you notice that some product styles are missing from your list view or search results in Style Arcade, it is likely due to one of these common reasons we'll explore below.
Data Requirements for Product Visibility
For a product to show up in Style Arcade, it needs to have at least one of the following against them:
Stock: Products with available inventory
Sales: Products with recorded sales history
Purchase Order: Products with future purchase orders or received purchase orders
Your date range filter could also be limiting the results, so make sure you clear your date range to all time!
FAQs:
Why do some products not show even when it has all three sets of data (stock, sales, purchase order)?
Why do some products not show even when it has all three sets of data (stock, sales, purchase order)?
Steps to troubleshoot:
Double-check the formatting of SKUs/Product Code, and try searching for the product name if you can't find any results after pasting the codes.
Confirm that the missing styles have associated sales, stock, or purchase order data for the date range you're filtering on
Clear any product filters
If you've checked all the above, and the product is still not showing in your search, please reach out to us in the chat at the bottom right
How do I know if my SKUs are formatted correctly?
How do I know if my SKUs are formatted correctly?
Style Arcade's search bar is extra sensitive & precise. In your entry, pay attention to spaces, special characters, and letter case as they can lead to no results if the product codes don't match what the app shows.
We'd recommend searching using the product name/description in cases where product codes return no results.
Got any questions? Feel free to reach out to our in-app chat for assistance 🤩