If you can't access Style Arcade, there are a few stages where you may be having an issue. The following sections provide you with different options depending on your issue.
When visiting https://app.stylearcade.com.au, the page does not load and just shows a completely white screen
The following steps can help troubleshoot your issue:
Ensure you are not using a bookmark to log in. Try logging in at https://app.stylearcade.com.au
Ensure you are using Google Chrome or Mozilla Firefox, and that your browser is up to date.
Try logging into the link above using incognito mode
If you still experience issues, please email us at support@stylearcade.com
You are able to enter your email address, but the application says you haven't been granted access yet
The following steps can help troubleshoot your issue:
You will need to identify a Style Arcade 'admin' or 'owner' user within your business that can grant you access. If you do not know who this is, please contact us at support@stylearcade.com
If you still experience issues, please email us at support@stylearcade.com
You are able to enter your email address, but the application just redirects you to enter your email address again
The following steps can help troubleshoot your issue:
Ensure you are not using a bookmark to log in. Try logging in at https://app.stylearcade.com.au
Ensure you are using Google Chrome or Mozilla Firefox, and that your browser is up to date.
Try logging into the link above using incognito mode
Try logging in on another computer
If you still experience issues, please email us at support@stylearcade.com
You are able to enter your email address, but when you enter your Verification Code, the application says that the verification code you entered may have been incorrect or expired
The following steps can help troubleshoot your issue:
Ensure you are not using a bookmark to log in. Try logging in at https://app.stylearcade.com.au
Ensure you are using Google Chrome or Mozilla Firefox, and that your browser is up to date.
Check your system clock. Your clock must be within 5 minutes of internet clocks. You can check whether your clock is correct by comparing it to https://time.is/
Try logging into the link above using incognito mode
Try logging in on another computer
If you still experience issues, please email us at support@stylearcade.com
Advanced - how to fix your browser if incognito mode allows you to log in
Under rare conditions, it is possible for your browser to experience corruption of the browser data that tracks your logins.
To fix this, please clear your browser's cache:
Chrome
Click the 3 dots (Mac) or exclamation point (PC) in the upper right corner of the browser.
Hover over the More Tools option then clicks Clear Browsing Data...
Choose The Beginning Of Time or a lesser time frame in the "Clear the Following Items From" field.
Select the items you want to clear (e.g., Browsing history, Download history, Cached images and files, Cookies and other site data).
Click Clear Browsing Data.
Edge
Click the 3 dots in the upper right corner of the browser.
Choose Settings.
Under Clear Browsing Data click Choose What To Clear.
Select the items you wish to clear (e.g., Browsing History, Cookies and Saves Website Date, Cached Data and Files, Downloaded History and Form Data).
Click Clear.
Firefox
Click the hamburger menu in the upper right corner of the browser.
Click Preferences (Mac) or Options (PC).
Click Privacy in the left menu bar.
Click Clear Your Recent History.
From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
Click the down arrow next to "Details" to choose which elements of the history to clear.
Select Browsing & Download History, Form & Search History, Cookies, Cache and Active Logins
Click Clear Now.
Internet Explorer
Click Tools, and select Delete Browsing History
Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.
Click Delete.
Safari for Mac
Click the Safari menu, then Clear History...
In the Clear field choose All History
Click Clear History.
Safari for PC
Click on the Settings (Gear) icon in the upper right corner of the browser..
Click Reset Safari
Select the items you wish to clear. (It is recommended to check all items).
Click Reset.